Terms & Conditions

Your ‘cooling off’ period

In the unlikely event that you have a change of heart once you have made your purchase, you are entitled to a 14 day ‘cooling off’ period. You may therefore cancel your order from the moment you place it, up to 14 days from when you receive your goods. Francesma Designs will happily accept return items, or exchange your goods, within that timeframe, providing they are in their original condition and original packaging. You will need to notify us in writing (by email is fine), providing an item description and reason for return within 14 days of your purchase. You must then mail the item back to us (we will notify you of the address for returns) using Recorded or Signed for delivery. As a customer, you do have to pay the postage for returning the goods in this situation.

Return of damaged/faulty goods

If an item is damaged of faulty, you will be offered a full refund or exchange. You will need to notify us in writing (by email is fine), providing an item description and reason for return, within 14 days of your purchase. You then have another 14 days to return your item. You must then mail the item back to us (we will notify you of the address for returns) using Signed for delivery. We will then reimburse the cost of the item and the postage to you, the customer.

Non delivered goods

Please ensure that the delivery information is 100% accurate, as we cannot be held responsible for any delay in delivery of goods for this reason. As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address, you not being in for delivery attempts, or them not being collected from a depot by yourself the customer. If you have ordered goods and they have not been delivered, you have 30 days from the date of dispatch to inform us of this, at which point, on confirmation of non-delivery, we will organise for a refund or re-delivery.

Sales of Goods Act

We conform with the Sales of Goods Act in that we endeavour to give accurate and full descriptions of our products, provide goods of satisfactory quality and ensure that they are fit for purpose. Please be aware that due to the nature of the web, slight variations in products may occur.

General

Every care has been taken in the preparation of the content of our website, to ensure the prices are accurate at the time of posting of the product, and that all products are fairly described. All prices and offers are subject to change. We have tried to ensure that the images of products for sale on our website are as close as possible to the products shown. However, the actual images and colours you see will be dictated by your computer equipment and screen.

Privacy

Your privacy is very important to us. Please be assured that we are committed to protecting your privacy. Your details will never be passed on to any unsolicited third party. Your details will not be used for any unauthorised purpose.

Contact

If you have any problems, please get in contact by email at frances@francesma-designs.com, or telephone 07867 808681 Monday to Friday 9am - 5pm